What Our Customers Say

With $83,997,172 in assets and 11,535 members, Affinity Credit Union, in Des Moines, Iowa, maintains an impressive auto loan portfolio. But, just as impressive has been the dramatic increase in non-interest income over the last year and half, which is due, in large part, to Affinity’s relationship with Frost Financial Services and VisualGAP.

Affinity increased GAP sales by 179% and increased non-interest income by about $68,400 over 2013 numbers – all while providing an affordable product to members that protects them from being upside down in their auto loan.

The credit union has been with Frost since January 2014, and the growth has been dramatic. The people at Frost are always quick to respond to questions. Our loan officers use the chat tool on the VisualGap website and have found it really beneficial
Josh Murphy, Affnity Credit Union,

Credit Union’s Sales Culture Begins with Partnership

Stan Barnes - CEO, Canton School Employees Federal Credit Union

“Frost Financial is much more than insurance sales…they are a true partner to help build the credit union and help members.”

“We’ve been able to develop a true sales oriented culture, it is a culture that has helped us to deliver better member service and improve sales of all credit union products.”

“Our GAP program through Frost has been a win-win for our Credit Union and our members. The Frost VisualGAP system is easy to use, provides NADA valuations and has simplified the entire administration process.”
Mike Clark - Vice President of Lending , BMI Federal Credit Union - Columbus, OH
We have tried several GAP programs and VisualGAP by Frost is the best. Our lending staff loves to use VisualGAP because it is “slick and quick”. We have even increased our GAP sales because the staff loves the VisualGAP system.
Mandy Haynes - Lending Manager, Streator Onized Credit Union- Streator, IL
“TRUECar has been an incredible partner for our branded Tower Car Buying Service.

In our first month we helped 73 members get great deals on their new cars and booked about $1.6MM in loans, and our first 3 months ended with helping 273 members get excellent deals on their new cars and with us closing over $5MM in auto loans.

This service is truly a win-win for us and our members and we couldn’t be happier!”

Jenny Vipperman, VP of Consumer Lending, Tower Federal Credit Union